Customer Support Coordinator
Are you an excellent multitasker and Account Manager? Overly organised and love supporting a busy team? Customer orientated? Then take a look at the role that we are currently working on… this is a super opportunity for a Customer Support Co-ordinator to join a forward thinking and supportive organisation in Horsham.
The successful candidate will be hard working, comfortable with being on the phone, have good organisational skills, be self-motivated and a team player.
Key Responsibilities & Tasks:
- As a Customer Service Specialist, you are responsible for the efficient administration of all of the orders and communication surrounding those orders to internal and external customers.
- Responsible for ensuring customer satisfaction by providing a complete administrative support service to customers who are both external and internal.
- Manage the day to day operation of the order book.
- Ensure orders are delivered on time.
- End to end order management from data entry through to invoicing
- Liaison with other departments to get best dates for delivery on products for the customer
- Credit and debit management
- Raising SAP quotations
- Dealing with customer complaints to resolution in a timely manner
- Cross training within the team
- Database management – Primarily SAP
- Proactively look for and implement process improvements
- Experience of Customer Service environment
- Strongly customer focused
- Exceptional interpersonal and communication skills to support all levels of customers both internal and external
- Able to quickly adapt to differing tasks as the business/workload dictates
- Proven high levels of accurate data entry and attention to detail
- Effective time management and organisational skills
- Proven experience of working to tight deadlines and meeting business demands
- Team Player
- Knowledge of business processes
- Computer literate – MS Office, specifically Excel and Outlook
- SAP experience preferable
- Salary £22,000 - £24,000.
- 25 Days Holiday Plus Public Holidays
- 08.30 – 17.00
Does this sound like your new dream role then please send your CV today!
Harris Lord are acting as an Employment Agency in relation to this role.
Customer Support Coordinator, Coordinator, Customer Service, Account Manager, Account Executive, Support, Customer Support, Client Support, Client Account Manager, Customer Executive, Project Coordinator, SAP.
Contact: Ashley-Coral Humphreys
Keywords: Customer Support Coordinator, Coordinator, Customer Service, Account Manager, Account Executive, Support, Customer Support, Client Support, Client Account Manager, Customer Executive, Project Coordinator, SAP.
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