Customer Support Specialist
Are you passionate about customer service? Tech-savvy and an excellent multitasker? Do you have what it takes to exceed customer’s expectations? Want to work for an award winning company who are forward thinking and innovative? Then take a look at the new role that we are working on for our client based on the outskirts of Horsham.
Key responsibilities & tasks:
- First line support for active customers.
- Managing customer support queries that will either come in via online support tickets, emails or phone.
- Making sure that customer support requests are efficiently processed and you are notifying customers of progress.
- Working closely with the new client accounts team to ensure a smooth transition for customers from trial to active customer.
- Keeping clients up to date with the latest features and updates.
- Monitoring system usage and reporting on this.
- Dealing with Account Management requests.
- Stick to company service level agreements when responding to customers.
- Logging all issues on new tickets
- Be an active team player for the department and company and strive to achieve individual, team and company targets.
- Reporting and analysing usage.
- Create, develop and run webinars and encouraging customer involvement and viewings.
- Be involved in weekly team meetings.
- Confident and friendly telephone manner.
- Tech-savvy; confident with technology and an excellent understanding of the internet.
- Logical thinker – loves problem solving.
- Attention to detail; accurate correct logging of support tickets.
- Excellent organisational skills – ability to prioritise support tickets and tasks.
- Outstanding customer service skills; providing top notch support to customers on the phone and via emails.
- The ability to working under pressure and multi-task
- Circa £18,000 - £19,000
- Generous holiday allowance
- Company pension
- Lots of progression opportunities
- 16.30 finish on a Friday
- Private Medical Insurance
- Free Parking
- Full training provided
Does this sound like your new dream role then please send your CV today!
Harris Lord are acting as an Employment Agency in relation to this role.
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Contact: Ashley-Coral Humphreys
Keywords: Client Account Manager, Account Manager, Customer Service, Key Account Manager, Customer Support, Customer Support Advisor, Customer Support Specialist, Customer Account Manager, Customer Account Manager, Customer Service.
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