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Senior Customer Service Assistant

Reference Number: 922045 | Salary: Competitive | Location: West Sussex, United Kingdom | Division: Scientific Permanent


Senior Customer Service Assistant
Worthing – West Sussex
Competitive Salary

 

Our client is a fast growing business with a truly multinational product, selling into over 50 countries worldwide this company has a well-established brand name is a niche and growing market.

 

Purpose of the Job:

Process front office tasks including proactive and direct communication with our customers and providing support for field staff, giving updates on orders and technical advice. 

Preparing complex paperwork for export orders efficiently and in the right priority order.

Monitoring the order processing to ensure that there are no unnecessary delays to our customers’ orders to achieve our monthly sales targets. Ensure continuous improvement to processes and systems.

 

Key Responsibilities:

  • Work proactively as part of the Customer Service team, helping the team as a whole achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
  • Communicate positively and effectively within the team and with all your stakeholder groups internally and externally. Demonstrate role model behaviours.
  • Proactive communication via phone, email and fax in a helpful and professional manner with customers and field staff throughout the order processing stages.
  • Drive process improvement activity, streamlining processes and document supporting procedures and training colleagues when changes are made.  Ensuring a constant positive impact to customers to maintain our reputation for great customer service.
  • Continuous improvement to processes and systems, eg CRM
  • Updating and maintaining SOP when necessary
  • Providing management information to CS Manager and other senior managers
  • Capturing and Analysis of feedback and complaints, other analyses as required
  • Applying Data Protection and Money Laundering policies
  • When necessary, process all types of UK and International orders and credits accurately and within agreed timescales.
  • When necessary perform daily invoicing activities to ensure invoices are produced accurately and sent in a timely manner

When necessary deputise for Customer Service Manager

Qualifications & Experience

Education to a graduate level (or customer management experience) with ambition to develop in a fast paced commercial environment

ESSENTIAL

•             Able to work on own initiative, self-starter and as part of a team.

•             Ability to work to tight deadlines with accuracy and detail

 

DESIRABLE

•             Graduate with an ambition to build a career in an innovative company

•             Experience of working in a customer service environment

•             Strong interpersonal skills

•             Knowledge of ERP system (SAP/Oracle or similar)

•             Knowledge of Data protection and money laundering policies

•             Multilingual – able to communicate verbally and in writing in Italian, French or Spanish.

 

Feel this role is of interest? Please click apply now!

 

Harris Lord is acting as an employment agency for this role.


Contact: Josh Hemsley

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