1 week ago

Customer Care Administrator

Outskirts of Horsham 19K - 21K Permanent

Are you passionate about customer service? Do you have what it takes to exceed customer’s expectations? Then take a look at the new role that we are working on for our client based on the outskirts of Horsham.

Key responsibilities & tasks:

  • Making sure that customer requests are efficiently processed Answer phones, redirect calls, take orders and up-sell 
  • Document and process customer returns & refunds
  • Answer Internal/External Customer emails daily basis 
  • Add orders onto database 
  • Assist with mailshots 
  • Assist the marketing & sales team as and when required
  • Email Export invoices for payment and collection
  • Respond to customer reviews
  • Maintain a professional and courteous relationship with customers and fellow employees
  • Keep office and communal areas clean and tidy
  • Undertake any other duties as requested

Personal Profile:

  • Confident and friendly telephone manner.
  • Logical thinker – loves problem solving.
  • Attention to detail; accurate correct logging orders
  • Excellent organisational skills
  • Outstanding customer service skills; providing top notch support to customers on the phone and via emails.
  • The ability to working under pressure and multi-task

Benefits:

  • £19,000-£21,000
  • Generous holiday allowance
  • Company pension
  • Free Parking - due to location you will need to have your own transport
  • Full training provided

Does this sound like your new dream role then please send your CV today!

Harris Lord are acting as an Employment Agency in relation to this role.

Client Account Manager, Account Manager, Customer Service, Key Account Manager, Customer Support, Customer Support Advisor, Customer Support Specialist, Customer Account Manager, Customer Account Manager, Customer Service.

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