3 days ago

Customer Service Coordinator

Crawley 10 - 14 Contract

Are you an excellent Administrator and enjoy customer service? Love coordinating tasks and being the real backbone of the office? Enjoy supporting teams and passionate about exceeding customers’ expectations? Then take a look at our new Customer Support Coordinator role that we are working on for our client based in Crawley.

Key responsibilities & tasks:

The primary responsibilities of the Service Support Coordinator are to manage all service related communication with customers.

KEY FUNCTIONS

  • To log customer calls, create tasks and check contract status.
  • To manage all open service requests and tasks in ensuring all tasks have a valid email address.
  • To carry out daily dashboard checks.
  • To manage and assign auto created PPM tasks, including assigning and scheduling engineer and communicating dates to customer.
  • To plan FMIs prior to deadlines.
  • To raise personal tasks, including holiday, sickness etc. for engineers.
  • To check activation and deactivation of engineers on a daily basis.
  • To raise quotations for chargeable parts.
  • To order parts for service requests/planned jobs.


Personal Profile:

  • Great attention to detail
  • Team player
  • Positive and proactive individual
  • Able to work flexibly, prioritise, and manage competing demands.
  • A service delivery focused approach
  • Understand the need for continuous improvement
  • Excellent Time Management
  • Ability to robustly troubleshoot encountered issues independently
  • Excellent verbal and written communication skills
  • Ability to multi-task.


Benefits:

  • £10-13.50ph
  • Pension
  • Free Parking

Does this sound like your new dream role then please send your CV today!

Harris Lord are acting as an Employment Business in relation to this role.


Customer Support Coordinator, Support, Service coordinator, Coordinator, Administration, Admin, Admin Support, Project Coordinator, After Sales Care, Sales Coordinator, Projects, Logistics, Leads Generation, Order Processing, Customer Service.

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